• Manage a portfolio of B2B accounts to minimize delinquency and encourage timely payment.
• Conduct outbound collection calls and emails to resolve outstanding invoices in a professional, customer-focused manner.
• Investigate billing discrepancies, disputed charges, short pays, and invoice issues; collaborate with internal teams (Billing, Customer Service, Sales) to resolve them.
• Negotiate payment plans, settlements, and revised terms when appropriate.
• Monitor aging reports and flag high-risk accounts for escalation.
• Document all communications, commitments, payment arrangements, and follow-up actions in the ERP/CRM system.
• Research account status, credit terms, payment histories, and customer agreements to inform collection strategy.
• Prepare weekly/monthly reports on collection efforts, trends, and risk exposure.
• Maintain compliance with company policies and applicable regulations.
• Build strong professional relationships with business customers to improve payment habits and reduce future past-due balances.

Qualifications

• 2+ years of B2B collections or accounts receivable experience required.
• Experience managing a portfolio with high call volume or large invoice sets preferred.
• Strong negotiation and conflict-resolution skills.
• Excellent verbal and written communication skills.
• Proficiency in ERP/AR systems (e.g., SAP, NetSuite, Oracle, Microsoft Dynamics).
• High level of accuracy, attention to detail, and problem-solving ability.
• Ability to multitask, prioritize deadlines, and work independently.